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1. What's the difference between the free trial and the full version?
The biggest difference between the free trial and the full version lies in the limitation on the number of times you can use it.
The free trial version limits the number of video/audio downloads and conversions. However, after you upgrade to full version, you can unlock all features, like downloading any videos unlimitedly, enjoy higher video downloading and processing speeds. -
2. Which platforms can I download videos or music from using EasyDown?
EasyDown supports downloading watermark-free videos and audio from over 1,000 popular platforms, including YouTube, NicoNico, Twitch, Vimeo, Dailymotion, AbemaTV, BiliBili, TikTok, Twitter, Instagram, Facebook, SoundCloud, and more. For the full list, see EasyDown Supported Sites.
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3. How can I uninstall EasyDown from my computer?
Locate the software folder on your computer, find the setup or uninstall file, and click it to remove the software from your system.
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4. What should I do if EasyDown cannot download a video?
● Ensure your internet connection is stable.
● Make sure the URL you entered is correct and that the video is still available and not private or deleted.
● Make sure the website of this video is supported by our software.
● Temporarily disable the security software and firewall.
● Update EasyDown to the latest version.
● Contact us to get technical support. -
5. Can I extract audio from a downloaded video?
Yes. While downloading a video, you can choose to extract the audio or convert the video to audio in high quality.
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6. Is there a free video downloader Chrome Extension at EasyDown?
No, EasyDown does not offer a Chrome extension. Instead, its desktop software come with a built-in web browser, allowing you to search and download videos and music simply by entering the URL.
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7. Can I use EasyDown on Mac or smartphone?
EasyDown is currently available only for Windows PCs. Versions for Mac and mobile devices will be released in the near future.
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8. Is EasyDown safe?
Yes. EasyDown is free of adware, viruses, malware, and spyware. It is safe to install and use on your computer without concerns.
Need more help?
Just contact our support team. We will reply to you within 24 hours on business days.